Shipping policy

Shipping Policy

At Fur & Far, we want your order to arrive as smoothly as possible, wherever your next adventure takes you.

Shipping Within Australia

We currently ship to addresses throughout Australia.

Shipping rates are:

  • Orders under $150: Flat-rate shipping applies $11.00 AUD

  • Orders $150 and over: Free standard shipping within Australia.

Any shipping promotion displayed in your cart or at checkout will be the offer that applies to your order.

Order Processing

Orders are generally processed within 1–5 business days after your order is placed.

As Fur & Far works with a range of carefully selected suppliers and fulfilment partners, some products may be shipped separately. If your order contains multiple products, you may therefore receive more than one parcel or tracking number.

You will not be charged additional shipping fees simply because your order is sent in multiple parcels.

Estimated Delivery Times

Estimated delivery times will vary depending on the product, supplier, delivery location and shipping service used.

As a general guide, Australian orders may take approximately 5–15 business days after dispatch, although some products may arrive sooner or take longer.

Delivery timeframes are estimates only and are not guaranteed arrival dates.

Delivery may be affected by circumstances outside our control, including:

  • Carrier delays or capacity

  • Weather or natural events

  • Public holidays and peak shopping periods

  • Remote or regional delivery locations

  • Customs or border processing where products are dispatched internationally

  • Supplier or stock availability

If we become aware of a material delay affecting your order, we will endeavour to contact you.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

If your order is being fulfilled from multiple locations, you may receive separate tracking information for each parcel.

International Fulfilment

Some Fur & Far products may be dispatched from international fulfilment centres or suppliers.

Where this occurs, delivery times may be longer than orders dispatched locally within Australia.

Fur & Far aims to work with suppliers and shipping services that provide reliable delivery to Australian customers.

Incorrect Shipping Information

Customers are responsible for ensuring that their delivery address and contact information are correct when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible.

Once an order has entered fulfilment or has been dispatched, we may not be able to change the delivery address.

Additional delivery costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Authority to Leave

Depending on the carrier and delivery service, your parcel may be left in a safe location if nobody is available to receive it.

Fur & Far is not responsible for parcels that are lost or stolen after a carrier has confirmed successful delivery to the address provided, except where otherwise required under Australian Consumer Law.

Delayed, Lost or Missing Parcels

If your tracking information has not updated for an extended period or your parcel appears to be significantly delayed, please contact us so we can assist with investigating the shipment.

Where a parcel is confirmed as lost in transit, we will work with the carrier or fulfilment partner to determine the appropriate resolution.

Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging where relevant

We will review the issue in accordance with our Returns and Refund Policy and your rights under Australian Consumer Law.

Changes to Shipping Rates and Services

Shipping rates, delivery services, estimated delivery times and free-shipping thresholds may be updated from time to time.

The shipping options and charges displayed at checkout at the time your order is placed will apply to that order.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Contact Us

If you have any questions regarding your order, delivery or tracking, please contact the Fur & Far Customer Care team through the contact details provided on our website.

Fur & Far
furandfar.com.au

Last updated: August 2026