Returns & Refund Policy

We offer a 30-day change-of-mind return policy, which means you have 30 days after receiving your item to request a return.

This policy is in addition to, and does not exclude or limit, any rights or remedies you may have under the Australian Consumer Law.

Change-of-Mind Returns

To be eligible for a change-of-mind return, your item must:

• Be returned within 30 days of receiving it;

• Be in the same condition that you received it;

• Be unworn, unused and undamaged;

• Have any original tags attached; and

• Be in its original packaging where reasonably possible.

You will also need to provide your receipt, order confirmation or other proof of purchase.

To request a return, please contact us at admin@furandfar.com.au.

If your change-of-mind return is accepted, we will provide instructions on how and where to return your item. Where applicable, we will also advise whether a return shipping label will be provided.

Items returned without first contacting us may not be accepted as a change-of-mind return.

Unless otherwise stated by Fur & Far, return shipping costs for change-of-mind returns are the responsibility of the customer.

You can contact us with any return questions at admin@furandfar.com.au.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

If a product does not meet a consumer guarantee — including where it is faulty, unsafe, not of acceptable quality, does not match its description or is not fit for its intended or disclosed purpose — you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

The conditions applying to our voluntary change-of-mind policy, including the 30-day period, original packaging requirements and unused condition requirements, do not limit your rights where a product fails to meet a consumer guarantee.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, unsafe, incorrect or otherwise does not meet an applicable consumer guarantee, please contact us as soon as reasonably possible at admin@furandfar.com.au so we can assess the issue and provide an appropriate remedy.

Where required under the Australian Consumer Law, Fur & Far will provide the applicable remedy regardless of whether the item was purchased at full price, discounted or on sale.

Exceptions / Non-Returnable Items for Change of Mind

Certain items may not be eligible for a change-of-mind return, including:

• Perishable goods;

• Custom, personalised or specially ordered products;

• Personal care or hygiene products where they have been opened or used;

• Hazardous materials;

• Flammable liquids; and

• Gases.

Please contact us at admin@furandfar.com.au if you are unsure whether your item is eligible for a change-of-mind return.

These exclusions apply only to our voluntary change-of-mind policy and do not limit any rights you may have under the Australian Consumer Law if an item is faulty, damaged, unsafe or otherwise fails to meet a consumer guarantee.

Sale and Promotional Items

Sale, promotional and discounted items may be returned under our 30-day change-of-mind policy provided they otherwise meet the eligibility requirements set out above.

Your rights under the Australian Consumer Law apply regardless of whether an item was purchased at full price, on sale or as part of a promotion.

Gift Cards

Gift cards are generally not returnable or refundable for change of mind, except where required by law.

Nothing in this provision limits any rights or remedies available under applicable Australian law.

Exchanges

If you would like a different product, size, colour or variation, please contact us at admin@furandfar.com.au.

Where your request is a change of mind, the easiest process may be to return the original item in accordance with this policy and place a separate order for the replacement item.

Where an exchange relates to a faulty or non-compliant product, your rights and available remedies will be determined in accordance with the Australian Consumer Law.

Refunds

For change-of-mind returns, we will notify you once we have received and inspected your return and advise whether your refund has been approved.

If approved, the refund will generally be processed to your original payment method within 10 business days.

Your bank, credit card provider or payment provider may require additional time to process and display the refund after it has been issued by us.

If more than 15 business days have passed since we advised that your refund was approved, please contact us at admin@furandfar.com.au.

Refunds or other remedies required under the Australian Consumer Law will be handled in accordance with your applicable statutory rights.

Contact Us

For returns, refunds or questions regarding this policy, please contact:

Fur & Far
Email: admin@furandfar.com.au