Customer care
Shipping information
Clear expectations make every journey easier. Here is how Fur & Far processes, dispatches and tracks your order.
Order processing
Orders begin processing after payment is confirmed. The current processing estimate for each product should be reviewed on its product page and at checkout. Orders placed on weekends or public holidays begin processing on the next business day.
Delivery estimates
Delivery timeframes are estimates, not guaranteed arrival dates. They can be affected by destination, carrier capacity, weather, public holidays, customs and supplier availability. We will contact you if we become aware of a material delay.
Separate parcels
Products may be fulfilled from different locations. A single order can therefore arrive in more than one parcel and may generate multiple tracking numbers. You will not be charged extra because an order is split.
Tracking and addresses
Tracking is sent when available after dispatch. Please check delivery details carefully before ordering and contact us immediately if an address needs correction. Once an order has entered fulfilment, changes may no longer be possible.
Lost or delayed deliveries
If tracking has not updated for an unusual period or a parcel is marked delivered but cannot be located, contact us with your order number so we can investigate with the carrier.