Customer care
Returns and exchanges
We want you and your travelling companion to feel confident in every Fur & Far purchase.
Change-of-mind returns
Eligible unused products may be returned when a request is made within 30 days of delivery. Items must be clean, unused, unworn and returned with original packaging, tags and accessories. For hygiene and safety reasons, opened consumables, personalised goods and used pet products may not be eligible unless faulty.
Return postage for a change of mind is generally the customer’s responsibility. Original delivery charges are not normally refundable. Contact us before sending anything so we can confirm eligibility and provide return instructions.
Incorrect, damaged or faulty products
Contact Fur & Far as soon as possible with your order number, a description of the issue and clear photographs where appropriate. Do not dispose of the item or packaging until we have reviewed the request.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances and whether a problem is major or minor, you may be entitled to a repair, replacement, refund or another remedy. Nothing in this policy limits those rights.
Exchanges
Stock moves quickly, so direct exchanges may not always be available. Where appropriate, we may arrange a return and ask you to place a new order for the preferred size or colour.
Before returning
Please contact customer care first. Unauthorised parcels, cash-on-delivery returns and items sent to a supplier address shown on packaging may not be accepted.